I just had our car in for an oil change, and had a concern about a chugging sound. They discussed it with me, asked me questions so they could get more information to make a decision about what to do to check it out. They did a scan with my permission and although they didn't find anything wrong, they assured me that if it happened again, to please bring it in and they would take a ride with me to see if we could hear it. I appreciate this care, because our car puts on miles with traveling, and with it being the beginning of winter, we want to make sure we aren't going to be stuck in bad weather. I highly recommend Off Campus Auto Repair!