My experience was pretty great overall. They quickly understood the slightly nonconventional way I wanted the problem solved, and handled it really fast. The only complaint I have is that they forgot to put a bolt back in a bracket for the AC line, so it rattled a little bit. I had a spare on hand so I just threw it in when I noticed it. On the other hand, they fixed the battery mount, which wasn't even part of the original problem, so I definitely appreciate that.