Karen said the business is great, they are thorough, patient, informative and should they find something unusual during her service they call her. They let her know what needs to be done sooner than later and what can wait. She has been a customer for a good while and has a good relationship with the owner, Keith. She knows him to be honest and trustworthy and takes comfort in knowing she will be taken care there. Other places have explained her service, but in a way that made her feel stupid, that has never happened here.